Case Study

"We were facing unreliability from our previous agency"

Kamil Khoury

Head of Catering & Events

"Kamil, specifically what were the main challenges you were facing?"

01

Poor service

"Our business operates shift patterns which does make it challenging. It often felt though because of this we were given what staff were left."

02

Slow response

"When we had a problem, the response times for the agency were unacceptable, often leaving us short of staff which impacted productivity".

03

Different staff

"Training agency workers is a necessity but when the workers keep changing this becomes counter productive and expensive!"

04

Value for money

"It is accepted that agency's need to make a margin but as the client, we should receive value for money, which was clearly lacking in our case".

"The colleges priority was to implement consistency, improve quality whilst ensuring compliance"

Tony Shepherd

Head of Food Procurement & Production

  The winning solution devised and implemented by AJ Catering Staff 

01

Compliance

Its was essential to examine the engagement process. We uncovered several gaps which needed addressing and were rectified immediately.

02

Consistency

We needed to quickly establish routines, same workers and dedicated account management. Once implemented this paved the road to trust.

03

Creativity

We implemented a training plan to upskill workers, enabling them to perform multiple tasks. This has been a huge hit with both the workers and the client.

04

Scalability

Once fully operational, our account team embedded themselves into the clients workplace creating an extension of the colleges operations team. We are now going from strength to strength.

 "Here are a few comments form the college team.."

"The staff on the ground are all committed, conscientious and reliable which is exactly what we need in a situation like this. I have confidence that whenever there is an issue or a problem that you and the team will do your best to find a solution and that’s all I could ask for really. It’s been a pleasure to work with all of you"

Sally Jensen

Head of Events Operations

“Our existing temporary labour supplier has struggled to support the quality and consistency of staff required to deliver this promise adding strain to an already busy environment. Since working with Claire and Richard at AJ Catering Staff, they have opened my mind to what’s possible with a little bit of effort.”

Tony Shepherd

Head of Food Production & Procurement

"Working with the AJ Catering Staff team has been a breath of fresh air. Our challenge has always been getting quality staff that not only turn up, but also stay more than a day or two. Since working the team, we have quickly managed to develop an excellent working relationship where we get the same people consistently."

Kamil Khoury

Head of

Catering & Events

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